Flince Research + Design

Privacy Policy

Flince Research + Design is committed to protecting the privacy of all information we collect from our clients and research participants in full compliance with the laws, regulations, and standards that apply to the pharmaceutical and market research industry.

This policy applies to all confidential, proprietary, and personal identifiable information that we collect or use while providing market research services. This policy covers all confidential, proprietary, and personal identifiable information housed at any Flince Research + Design location or network. Anyone who has access to such information or data must follow this policy.

Client Information

Flince Research + Design considers all client materials confidential information and are kept in the strictest of confidence. All confidential client information is to be used solely for the purpose of fulfilling our contractual obligations, and the necessary level of care is taken to prevent any unauthorized use or disclosure. All confidential client information is stored in separated locations on our network with access restricted on a need to know basis.

Research Participant Information

Flince Research + Design values and respects the time and effort our respondents spend when participating in market research studies and is firmly committed to protecting the privacy of the information we collect. All individual responses to ourresearch is kept completely confidential at all times. We collect respondent data for research purposes only, and our use of that information is limited to that purpose.

The identity of individual respondents as well as personal identifiable information is to be kept secure and protected from disclosure to the study sponsor at all times, unless the respondent requests or permits such disclosure, or under special circumstances permitted or required by law.

Personal identifiable information collected may include an individual’s name, mailing address, telephone number, email address, identification numbers, date of birth, and general demographic information. It may also include information about an individual’s personal opinions and preferences, as well as sensitive personal data (e.g., their physical or mental health or condition).

We do not collect personal identifiable information without research participant’s consent.

Research participation is entirely voluntary and respondents have the opportunity to decline involvement or ‘opt out’ of the research at any time. Further, respondents are entitled at any stage of the research study, or afterward, to request part or all of their personal data to be corrected, amended, or destroyed. If personal data is requested by the study sponsor or other third-party as part of the research, respondents will be informed of the request and given the opportunity to opt-out and discontinue with the research prior to any participation. If you wish to withdraw your participation or correct, update or delete any of your information, please send a request by email to: info@flinceresearch.com.

Information Security

We maintain all necessary physical, electronic and procedural security measures to help safeguard client data and research participants’ personal information. Third parties that provide us with support or services may also receive client data or personal identifiable information, and we require them to maintain security measures similar to ours with respect to such information.

Data Integrity

Flince Research + Design will take reasonable steps to ensure the personal data collected is accurate, complete, current and relevant, being used only for the intended purposes.

EU-US Privacy Shield

Flince Research + Design complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.  Flince Research + Design has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability.  If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

In compliance with the EU-US Privacy Shield Principles, Flince Research + Design commits to resolve complaints about your privacy and our collection or use of your personal information.  European Union individuals with inquiries or complaints regarding this privacy policy should first contact David Horn by email at dhorn@flinceresearch.com or by telephone at+1 646 584 1720.

Flince Research + Design has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to the INSIGHTS ASSOCIATION PRIVACY SHIELD PROGRAM, a non-profit alternative dispute resolution provider located in the United States and operated by the Insights Association. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.insightsassociation.org/get-support/privacy-shield-program/privacy-shield-eu-swiss-citizens-file-complaint for more information and to file a complaint. These dispute resolution services are provided at no cost to you.

Flince Research + Design is under the enforcement authority of the Federal Trade Commission to adhere to the EU-US Privacy Shield Framework. Under certain limited conditions, individuals may invoke binding arbitration before the Privacy Shield Panel created by the U.S. Department of Commerce and the European Commission.

Onward Transfer

Flince Research + Design may transfer personal data to third party vendors who provide market research support services on our behalf. Any data to be transferred for any reason is limited and for specified research purposes only.

Any third-party partners working with or for Flince Research + Design are contractually obligated to comply with our guidelines for confidentiality and data security, and in compliance with industry requirements.

Third party partners include research agencies that assist in the execution of research in the form of data collection, translation, and transcription services. These partners are required to maintain privacy and security levels equal to or greater than Privacy Shield guidelines.

Flince Research + Design will share only the minimum personal information necessary and recognizes it may be liable for violations which occur during onward transfer to third parties.

Flince Research + Design may be required to disclose personal information in response to a lawful request by public authorities, including meeting national security or law enforcement requirements.

Changes in the Privacy Statement

We may update this Privacy Statement from time to time by posting an amended version of the statement on the Flince Research + Design Web site. Please refer to this policy regularly. If at any time we decide to use personally identifiable information in a different manner than was stated at the time it was collected, we will notify you directly via email for your consent.